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Explore How-To's and learn best practices from our knowledge base.
General
FAQ
10
First Time Setup for OneDrive for Business Sync Client (Windows)
What is OneDrive for Business?
Installing Adobe Creative Cloud - Windows
Reporting Phishing or Junk Emails
D6000 Not Displaying to External Monitor
See all 10 articles
Getting Started
0
Account Managment
1
Password Managment At KU
Video Conferencing
Zoom
11
KU Zoom Link
Issues Logging In to Zoom
How to force update Zoom
How to Uninstall Zoom Enterprise and Install Zoom Consumer
Install Zoom - Android
See all 11 articles
Cisco Teams
0
Basecamp Newline Smartboard
1
Steps to turning on the Smartboard
Microsoft Teams
2
Switch to Large Gallery View in Microsoft Teams Meetings
Make a Teams PWA App with Google Chrome
Scanning
Epson Scanner
0
Printing
Papercut
2
How to force remove papercut from Mac
How to manually launch Papercut - Windows
Networking
Jayhawk Wireless
4
Connect to Jayhawk Wireless - iOS
Connect to Jayhawk Wireless - Android
Connect to Jayhawk Wireless - Mac OSX/macOS
Forget JAYHAWK Network - Mac
Sharepoint
2
How to Share a file in SharePoint with Specific People
Invalid file names and file types in OneDrive and SharePoint
Exchange Email
0
VPN
3
Logging in to KU Anywhere VPN using DUO Multi-Factor Authentication
Unable to Access KU Anywhere from Cisco AnyConnect
First Time Sign-In While Off-Campus
Single Sign On
1
Reset KU Password
Eduroam Wireless
3
Connect to Eduroam Wireless - Mac OSX
Connect to Eduroam Wireless - Windows 7
Eduroam Wireless Network Overview
Offboarding
Stadard Offboarding Procedure
0
Email
Outlook Desktop
5
How to Fix Outlook Login (Stuck Processing)
Add a Departmental Shared Mailbox to Outlook - Windows
Add a Departmental Shared Mailbox to Outlook - Mac
How to Fix Cannot start Microsoft Outlook Error - Windows
WORKAROUND - Fix Outlook Desktop Windows viewing or creating email
Shared Mailboxes
3
Access a Departmental Shared Mailbox through the Outlook Web App
Add a Departmental Shared Mailbox to an Individual Account in the Outlook Web App
How to view a Shared Mailbox on Outlook.Office.com
iOS
1
Configure KU Email - iOS
Internal
Mac OS JAMF CMDS
1
MAC OS JAMF CMDS
Active Directory
1
AD PowerShell CMDS
Data
Cloud Data Storage
3
First Time Setup for OneDrive for Business Sync Client (Windows)
How to set OneDrive to Back Up Desktop, Documents and Pictures folders - Windows
How to Share a file via OneDrive to a specific person- Windows
Software
Microsoft Office
5
Install Office 2016 through Office 365 on Windows
Repair Microsoft 365 Applications for Enterprise or Office 2016 - Windows
How to Troubleshoot Zoom Plugin Issues in Outlook (WINDOWS)
How to Add a Outlook Signature - Windows
Disable Automatic Meeting Outlook - Windows
Microsoft Planner
0
Microsoft Teams
3
How to add SharePoint site to MS Teams
Create and manage breakout rooms during class meetings
Teams Recordings will be stored in OneDrive and SharePoint
KU Virtual Lab
7
Set up Virtual Lab
Install Citrix Receiver - Windows
Install Citrix Receiver - macOS
Accessing local storage through Virtual Lab - macOS
Accessing local storage through Virtual Lab (Windows)
See all 7 articles
Salesforce
1
How to install the Salesforce Plugin for Outlook – Windows
SPSS
1
SPSS Serials
Browsers
Google Chrome
3
Move bookmarks to another browser - Mac OS / Windows 10
Clear Cache - Google Chrome
Block or allow pop-ups in Google Chrome
General Browser Information
1
Allow Pop-ups for KU websites
Safari
1
Allow Pop-ups - Safari
Firefox
2
Allow Pop-Ups - Firefox (macOS)
Allow Pop-ups - Firefox (Windows)
Phone
Skype for Business
4
Skype for Business Requires Exchange Credentials
Check Your Voicemail
Skype for Business - FAQ
Record a New Greeting for Your KU Phone Number
Microsoft Teams
2
Check Your Voicemail - Microsoft Teams / Skype for Business / Email
Camera in Teams not working
COVID-19
Work From Home
1
Working from Home - Help with KU Systems
DUO Authentication
DUO Mobile
2
Reactivate Duo Mobile on a New Phone
Set Up U2F device with Duo
IT Security
Email Security
1
What is Email Phishing
Security Certificates
4
How to Self Assign CPPR Required CITI Certificates
How to Access FERPA 201: Data Sharing under FERPA
How to pull your existing CITI Certificates
How to pull existing FERPA 201 Certificates
myKU
Faculty/Staff
1
"My Employee Info" Tab Not Appearing in myKU Portal
