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Explore How-To's and learn best practices from our knowledge base.
General
FAQ
6
First Time Setup for OneDrive for Business Sync Client (Windows)
What is OneDrive for Business?
Installing Adobe Creative Cloud - Windows
Reporting Phishing or Junk Emails
D6000 Not Displaying to External Monitor
See all 6 articles
Getting Started
0
Video Conferencing
Zoom
11
KU Zoom Link
Issues Logging In to Zoom
How to force update Zoom
How to Uninstall Zoom Enterprise and Install Zoom Consumer
Install Zoom - Android
See all 11 articles
Cisco Teams
0
Basecamp Newline Smartboard
1
Steps to turning on the Smartboard
Microsoft Teams
1
Switch to Large Gallery View in Microsoft Teams Meetings
Scanning
Epson Scanner
0
Printing
Papercut
2
How to force remove papercut from Mac
How to manually launch Papercut - Windows
Networking
Jayhawk Wireless
4
Connect to Jayhawk Wireless - iOS
Connect to Jayhawk Wireless - Android
Connect to Jayhawk Wireless - Mac OSX/macOS
Forget JAYHAWK Network - Mac
Sharepoint
2
How to Share a file in SharePoint with Specific People
Invalid file names and file types in OneDrive and SharePoint
Exchange Email
0
VPN
3
Logging in to KU Anywhere VPN using DUO Multi-Factor Authentication
Unable to Access KU Anywhere from Cisco AnyConnect
First Time Sign-In While Off-Campus
Single Sign On
2
Change KU Password through a Web Browser
Reset KU Password
Eduroam Wireless
3
Connect to Eduroam Wireless - Mac OSX
Connect to Eduroam Wireless - Windows 7
Eduroam Wireless Network Overview
Offboarding
Stadard Offboarding Procedure
0
Email
Outlook Desktop
5
How to Fix Outlook Login (Stuck Processing)
Add a Departmental Shared Mailbox to Outlook - Windows
Add a Departmental Shared Mailbox to Outlook - Mac
How to Fix Cannot start Microsoft Outlook Error - Windows
WORKAROUND - Fix Outlook Desktop Windows viewing or creating email
Shared Mailboxes
3
Access a Departmental Shared Mailbox through the Outlook Web App
Add a Departmental Shared Mailbox to an Individual Account in the Outlook Web App
How to view a Shared Mailbox on Outlook.Office.com
iOS
1
Configure KU Email - iOS
Internal
Mac OS JAMF CMDS
1
MAC OS JAMF CMDS
Active Directory
1
AD PowerShell CMDS
Data
Cloud Data Storage
3
First Time Setup for OneDrive for Business Sync Client (Windows)
How to set OneDrive to Back Up Desktop, Documents and Pictures folders - Windows
How to Share a file via OneDrive to a specific person- Windows
Software
Microsoft Office
6
Install Office 2016 through Office 365 on Windows
Repair Microsoft 365 Applications for Enterprise or Office 2016 - Windows
How to Troubleshoot Zoom Plugin Issues in Outlook (WINDOWS)
How to Add a Outlook Signature - Windows
Disable Automatic Meeting Outlook - Windows
See all 6 articles
Microsoft Planner
0
Microsoft Teams
3
How to add SharePoint site to MS Teams
Create and manage breakout rooms during class meetings
Teams Recordings will be stored in OneDrive and SharePoint
KU Virtual Lab
7
Set up Virtual Lab
Install Citrix Receiver - Windows
Install Citrix Receiver - macOS
Accessing local storage through Virtual Lab - macOS
Accessing local storage through Virtual Lab (Windows)
See all 7 articles
Salesforce
1
How to install the Salesforce Plugin for Outlook – Windows
SPSS
1
SPSS Serials
Browsers
Google Chrome
3
Move bookmarks to another browser - Mac OS / Windows 10
Clear Cache - Google Chrome
Block or allow pop-ups in Google Chrome
General Browser Information
1
Allow Pop-ups for KU websites
Safari
1
Allow Pop-ups - Safari
Firefox
2
Allow Pop-Ups - Firefox (macOS)
Allow Pop-ups - Firefox (Windows)
Phone
Skype for Business
4
Skype for Business Requires Exchange Credentials
Check Your Voicemail
Skype for Business - FAQ
Record a New Greeting for Your KU Phone Number
Microsoft Teams
1
Check Your Voicemail - Microsoft Teams / Skype for Business / Email
COVID-19
Work From Home
1
Working from Home - Help with KU Systems
DUO Authentication
DUO Mobile
1
Set Up U2F device with Duo
IT Security
Email Security
1
What is Email Phishing
Security Certificates
4
How to Self Assign CPPR Required CITI Certificates
How to Access FERPA 201: Data Sharing under FERPA
How to pull your existing CITI Certificates
How to pull existing FERPA 201 Certificates
myKU
Faculty/Staff
1
"My Employee Info" Tab Not Appearing in myKU Portal
