Add a Departmental Shared Mailbox to an Individual Account in the Outlook Web App

This process will add a Shared Mailbox as a folder to OWA the same way it is displayed in Outlook 2013/2016:

1. Sign in to OWA at with your KU Online ID and password.

2. Below the Favorites list, you will see a line with your mailbox name. Right-click that and select “Add shared folder…”

3. In the “Add shared folder” dialog, search the directory for the display name of the Shared Mailbox.

4. Select 'Add'

The Shared Mailbox will now be displayed as a collapsible folder below your individual mailbox.