Every time you log into the Zoom desktop client via SSO, it will log you you of other devices with the following message: 

Some reports indicate that users in the same household connecting to Zoom meetings are also seeing this message, even when using different accounts. If you're experiencing issues with two devices being connected to meetings, the following steps should resolve the issue. 

  1. Enter the meeting on one of the devices; for this to work, the account will need to be actively connected to a meeting.
  2. Go to kansas.zoom.us in the browser on the device that has been signed out of Zoom.
  3. Click "Sign In" to access your Zoom account in the browser.
  4. Click "Join a Meeting" in the upper right corner of your profile screen to join a meeting by ID. If you have a link to a meeting, you can click that to open it in the browser, or use the last ten digits of the URL in the "Join a Meeting" dialog.
  5. Click meeting link to join said meeting, if you have it available, or click "Join Meeting" on the kansas.zoom.us page to join a meeting using the ten-digit meeting ID. 

This will connect the user signed in to kansas.zoom.us to the meeting, without kicking the other Zoom user out of their existing meeting. You may find that once the meeting is done, the account will show that it has been logged out of Zoom, but it will not impact existing meetings.