How to add a Shared Mailbox in Outlook Online


  1. Navigate to https://outlook.office.com/mail/ in your browser of choice. 
  2. On the left hand side of Outlook on the web where it says folders (generally right above inbox), right click and select "Add shared folder or mailbox"
  3. A "Add shared folder or mailbox" window will appear. Type in the mailbox you would like to add. You may click on the pop up once it appears. 
  4. Click "Add" once you have confirmed your selection. 
  5. Your shared mailbox will now be added to the side bar. 
  6. To view the folders of the shared mailbox, you can click the arrow at the side of the title to the mailbox. 


If you have any questions or issues, please reach out to CPPR IT at cpprit@ku.edu or by starting a new ticket by clicking here.