After your email account has been migrated to the cloud, you'll see some changes to how you manage your voicemail. After migration, you will have to log in to Skype for Business to change the voicemail greeting for any phone number. Other details are managed at voicemail.ku.edu, and are detailed in KB0013058, "Voicemail Management."
 
  1. Open Skype for Business on your computer and log in to the account for which you want to update the voicemail greeting. 
  2. Click the Phone icon — which looks like a dial pad — and click the Voicemail icon at the top right of the Voicemail section. 
  3. Select "Change Greetings" to call your voicemail and update your voicemail greeting message.
  4. Follow the prompts to update your greeting. As of April 17th, 2020, the prompts were:
    1. To change your personal greeting, press 2.
      • To play and record your personal greeting, press 1
      • To play and record your meeting for when you're away, press 2.
    2. To record your greeting, press 1. 
      • When finished recording, press the pound (#) key.
      • Press 1 to accept the greeting.
    3. Hang up the call when ready.

You will be prompted to press number keys as part of the prompt process; you can access the keypad in Skype for Business by clicking the "Call Controls" icon.