How to remove a Shared Mailbox in Outlook Desktop - Windows


  1. Go to the file menu in the upper left hand corner of Outlook Desktop
  2. One in the file menu, click on Account Settings

  3. A drop down menu will appear, click on Account settings once more
  4. An account settings window will pop up, double click where your email is listed. 
  5. Exchange Account Settings window will now appear, click on more settings in the lower left hand corner of that window. 
  6. Microsoft Exchange Settings will appear with 3 tabs, click on the Advanced Tab 
  7. This window will show all the Shared Mailboxes that are tied to your Outlook Desktop. 
    1. click on the mailbox you would like to remove
    2. click on the remove button to the right, you will be asked to confirm that you want to remove that mailbox, click yes
    3. then click apply 
  8. You may now click the X window on every pop up Window to now get back to your Outlook



If you have a large Shared Mailbox, Outlook may take some time to remove it. If you experience performance issues or have any other questions, please don't hesitate to reach out to CPPR IT at cpprit@ku.edu.